Shipping (Postage & Packaging)
We endeavour to process and dispatch all orders within 1 - 2 working days. On rare occasions, items may be out of stock in our warehouse whilst showing as available on the website. In such circumstances we will e-mail or call you ASAP to arrange a refund or exchange.
- Shipping charges are calculated automatically according to the weight of the items ordered.
- Customers may calculate shipping rates by clicking on 'estimate' in the shopping cart
- Free shipping to destinations in the United Kingdom (excluding Northern Ireland, Scottish Highlands & UK Offshore Destinations) is available for orders worth £70.00 or more. This promotion applies solely to orders placed directly through the website. Free shipping will not be applied to trade orders and orders placed via e-mail, fax, post or phone.
- The maximum shipping charge for UK Orders (excluding Northern Ireland, Scottish Highlands & UK Offshore Destinations) is £6.95. This maximum shipping charge applies solely to orders placed directly through the website. It does not apply to trade orders and orders placed via e-mail, fax, post or phone.
- Some individual items may be available with free shipping. If so, this will be indicated under the price of the product. Other products ordered with it will not be eligible for free delivery. Such promotions will apply solely to orders placed directly through the website. Free shipping will not be applied to trade orders and orders placed via e-mail, fax, post or phone. The value of Individual items with free shipping will not be included in our £70.00 Free shipping promotion.
- At the moment, we do not have automatic shipping calculations for certain destinations across the world. For such orders, you may e-mail us for a shipping quote. Alternatively, you may place your order and choose the 'Non UK customers' option. After receiving your order, we will e-mail you your shipping options within 1-2 working days. Payment will only be processed if and when you confirm your preferred shipping method.
Delivery Targets - United Kingdom
First class post (standard or recorded delivery) - First Class mail aims to deliver your order by the next working day after posting.*
Second class post (standard or recorded delivery) - Second Class mail aims to deliver your order by the third working day after posting.*
Standard First or Second class Delivery is a non-tracked service.
Recorded First or Second class delivery requires a signature upon receipt.
* Please note that Royal Mail First or Second Class (standard or recorded delivery) are not guaranteed services. Order sent by the above mentioned services cannot be considered lost until after 15 working days of posting. Therefore, we are unable to re-ship lost or delayed orders sent by the aforementioned Royal Mail services, before 15 working days have expired. Please opt for the courier service if you require orders urgently. Azhar Academy Ltd is not liable for orders that are returned to us where an incorrect or incomplete shipping address was provided. In such cases, there will be an additional postage charge for re-delivery.
Courier Service (Excluding Northern Ireland, Scottish Highlands & UK Offshore Destinations) – Guaranteed attempted delivery by the next working day after posting. This service is tracked and requires a signature upon receipt. It is ideal for urgent or quick deliveries. Customers will usually be notified via e-mail or SMS the day before delivery is attempted.
If recipient is not available, a calling card may be left with contact details to re-arrange delivery. Arranging re-delivery will be the customer's responsibility. Delivery will be attempted twice, after which it is returned to Azhar Academy Ltd. To re-send the order after it has been returned to us will incur a further £9.00 postage charge.
For Northern Ireland, we offer a 2-6 working day courier service for orders weighing more than 2KG. It costs £17.00. For parcels weighing less than 2KG, we offer Standard or Recorded delivery as outlined above. We also offer free delivery on orders worth £140.00 or more.
For Scottish Highlands & UK Offshore Destinations, we offer a guaranteed attempted delivery by three working days after posting. This service is tracked and requires a signature upon receipt. It costs £15.00. For parcels weighing less than 2KG, we can use Standard or Recorded delivery as outlined above. We also offer free delivery on orders worth £140.00 or more.
Non-UK destinations
1. Free shipping to destinations within the EU (Including Northern Ireland, Scottish Highlands & UK Offshore Destinations) is available for orders worth £140.00 or more. This promotion applies solely to orders placed directly through the website. Free shipping will not be applied to trade orders and orders placed via e-mail, fax, post or phone.
2. The maximum shipping charge for orders to EU destinations (including Northern Ireland, Scottish Highlands & UK Offshore Destinations) is £17.00. This maximum shipping charge applies solely to orders placed directly through the website. It does not apply to trade orders and orders placed via e-mail, fax, post or phone
If the UK leaves the EU on 29th March without a deal, parcels shipped to the EU will need customs clearance for exports and imports from this date. That means all shipments to the EU will require extra time to process. Additionally, shipping prices to the EU are also therefore subject to change.
Below are the shipping services we offer to destinations outside the UK.
Standard Airmail – Aims to deliver within 5-7 working days to Western Europe, 7-10 working days to Eastern Europe and 7-10 working days to the rest of the world. Airmail is useful for orders weighing less than 1.5KG.
Items shipped to non-UK destinations via Standard Airmail cannot be considered lost until after 20 working days for items going to Europe and after 25 working days for Rest of the World.
International Express – A fully tracked courier service that aims to deliver within 2-5 working days.
International Economy – Economical, value for money, 7-20 working days non-tracked Service. This service is for books only, and for parcels weighing between 1.5KG and 11 KG.
Working Days
Please note that working days are any days excluding Saturday, Sunday, and Public holidays. Failure to enter correct billing and/or shipping information when placing an order may result in it being delayed.
Collecting Orders From Warehouse
Orders placed with the option of 'Collect Order from Our Warehouse' usually take 1-2 working days to be processed. These orders are only to be collected after receiving notification by e-mail that the order is ready. Please bring quote your order number when collecting the order.
Orders should be collected within 7 working days of notification. Orders that are not collected within 7 working days will be cancelled and payment refunded.